Privacy Policy
How we collect, use, and protect your personal information at WorldCitizenHub.com
📋 Quick Navigation
🏠 1. Overview
Welcome to World Citizen Hub (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website worldcitizenhub.com and use our immigration services, tools, and resources.
World Citizen Hub is committed to protecting your privacy and ensuring the security of your personal information. We comply with applicable privacy laws including GDPR, CCPA, and PIPEDA.
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies, please do not use our services.
📊 2. Information We Collect
We collect information to provide better services to our users. Here are the types of information we collect:
👤 Personal Information You Provide
When you use our immigration assessment tools, contact forms, or consultation services, you may provide:
- Contact Information: Name, email address, phone number, mailing address
- Immigration Assessment Data: Age, education, work experience, language test scores, intended destination
- Professional Information: Current occupation, employer details, salary information
- Family Information: Marital status, spouse details, children information (for family immigration assessments)
- Communication Records: Messages sent through contact forms, consultation requests, support inquiries
- Payment Information: Billing details for consultation services (processed securely through third-party providers)
🔄 Automatically Collected Information
| Information Type | Purpose | Retention Period |
|---|---|---|
| IP Address & Location | Security, analytics, content localization | 90 days |
| Browser & Device Info | Website optimization, compatibility | 1 year |
| Usage Analytics | Improve user experience, content | 2 years |
| Cookies & Session Data | Functionality, preferences, analytics | Varies (see Cookies section) |
📱 Third-Party Information
We may receive information from:
- Analytics Providers: Google Analytics (website usage data)
- Social Media: If you interact with our social media content
- Government Sources: Publicly available immigration policy updates and processing times
- Referral Partners: If you’re referred to us by immigration professionals
🎯 3. How We Use Your Information
We use the collected information for the following purposes:
🏆 Primary Services
- Immigration Assessments: Calculate CRS scores, determine eligibility for various programs
- Personalized Recommendations: Suggest optimal immigration pathways based on your profile
- Cost Calculations: Provide accurate fee estimates for immigration applications
- Consultation Services: Deliver professional immigration guidance and support
- Resource Provision: Share relevant guides, updates, and immigration news
📧 Communication
- Respond to your inquiries and support requests
- Send assessment results and personalized recommendations
- Provide immigration news updates and policy changes (with consent)
- Schedule and conduct consultation appointments
- Send service-related notifications and confirmations
📈 Website Improvement
- Analyze website usage patterns to improve user experience
- Optimize immigration tools and calculators
- Develop new features and services based on user needs
- Monitor and improve website performance and security
We DO NOT use your personal immigration information for marketing to third parties or sell your data to other companies. Your immigration assessment data is strictly confidential.
🤝 4. Information Sharing
We are committed to protecting your privacy. We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
✅ Authorized Sharing
- Service Providers: Trusted third-party vendors who help us operate our website and provide services (hosting, analytics, payment processing)
- Professional Referrals: Licensed immigration lawyers or consultants (only with your explicit consent)
- Legal Requirements: When required by law, court order, or government request
- Business Protection: To protect our rights, privacy, safety, or property, and that of our users
🔒 Data Protection Standards
All authorized third parties must:
- Sign confidentiality agreements
- Comply with applicable privacy laws
- Use your information solely for the specified purposes
- Implement appropriate security measures
- Delete or return data when no longer needed
You can opt out of data sharing for marketing purposes at any time. Contact us at support@worldcitizenhub.com to exercise this right.
🔐 5. Data Security
We implement comprehensive security measures to protect your personal information:
🛡️ Technical Safeguards
- SSL Encryption: All data transmission is encrypted using SSL/TLS protocols
- Secure Servers: Data stored on secure, regularly updated servers
- Access Controls: Role-based access with multi-factor authentication
- Regular Backups: Automated, encrypted backups with secure storage
- Monitoring: 24/7 security monitoring and threat detection
👥 Administrative Safeguards
- Regular staff training on data protection and privacy
- Strict confidentiality agreements for all team members
- Regular security audits and vulnerability assessments
- Incident response procedures for potential data breaches
- Data minimization practices (collect only what’s necessary)
In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours via email and provide details about the incident and steps being taken to address it.
⚖️ 6. Your Rights
You have important rights regarding your personal information. Here’s what you can do:
To exercise any of these rights, contact us at support@worldcitizenhub.com with your request. We’ll respond within 30 days and may ask for identity verification to protect your privacy.
🍪 7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website:
📋 Types of Cookies We Use
| Cookie Type | Purpose | Duration | Can Be Disabled |
|---|---|---|---|
| Essential Cookies | Website functionality, security, user authentication | Session/1 year | No (required for website operation) |
| Analytics Cookies | Website usage statistics, performance monitoring | 2 years | Yes |
| Preference Cookies | Remember your settings and preferences | 1 year | Yes |
| Marketing Cookies | Personalized content, advertising effectiveness | 1 year | Yes |
🔧 Managing Cookies
You can control cookies through:
- Browser Settings: Most browsers allow you to refuse or delete cookies
- Cookie Consent Banner: Manage preferences when you first visit our site
- Opt-Out Tools: Use industry opt-out tools for advertising cookies
- Contact Us: Email us to discuss specific cookie concerns
Disabling certain cookies may limit website functionality, including our immigration assessment tools and personalized recommendations.
🌍 8. International Users
World Citizen Hub serves users worldwide. Here’s how we handle international data transfers:
🏛️ Legal Framework
- GDPR (EU): Full compliance for European Union users
- CCPA (California): Privacy rights for California residents
- PIPEDA (Canada): Canadian federal privacy law compliance
- Other Jurisdictions: Compliance with applicable local privacy laws
🔄 Data Transfers
When we transfer your data internationally, we ensure:
- Adequate protection through approved transfer mechanisms
- Standard contractual clauses with third-party processors
- Regular assessments of data protection levels
- Compliance with destination country privacy laws
Your data is primarily stored on secure servers located in [Primary Server Location]. Some backup data may be stored in secondary locations with equivalent security standards.
👶 9. Children’s Privacy
Protecting children’s privacy is important to us:
🔞 Age Requirements
- Minimum Age: Our services are intended for individuals 18 years and older
- Parental Consent: Users under 18 must have parental or guardian consent
- Family Applications: Children’s information may be collected only for family immigration assessments with proper consent
If we become aware that we have collected personal information from children under 13 without parental consent, we will take steps to delete such information promptly.
📝 10. Privacy Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements:
📢 Notification Process
- Website Notice: Updated policy posted with clear “Last Updated” date
- Email Notification: Significant changes communicated to registered users
- Continued Use: Using our services after changes constitutes acceptance
- Review Period: 30-day period to review changes before they take effect
We review and update this Privacy Policy annually or as needed to ensure it remains current and compliant with evolving privacy laws.
📞 Contact Us
Response Time: Within 48 hours
Available: Monday – Friday, 9 AM – 6 PM EST