Cookie Policy
How WorldCitizenHub.com uses cookies and tracking technologies to enhance your immigration journey experience
🔍 What Are Cookies?
Cookies are small text files that websites place on your device when you visit them. They help websites remember information about your visit, such as your preferred language, login status, and other settings that can make your next visit easier and the site more useful to you.
When you visit WorldCitizenHub.com, our website sends cookies to your browser. Your browser stores these cookies and sends them back to our website on subsequent visits. This helps us recognize you and remember your preferences, such as your immigration assessment progress or preferred country information.
📋 Types of Cookies by Duration
- Session Cookies: Temporary cookies that are deleted when you close your browser. These help maintain your session while using our immigration tools.
- Persistent Cookies: Remain on your device for a set period or until you delete them. These remember your preferences across multiple visits.
🏢 Types of Cookies by Source
- First-Party Cookies: Set directly by WorldCitizenHub.com for website functionality and analytics.
- Third-Party Cookies: Set by external services we use, such as Google Analytics for website statistics.
📊 Cookies We Use on WorldCitizenHub.com
We use different types of cookies to provide and improve our immigration services:
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wch_sessionMaintains your session while using immigration tools and assessments
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wch_securityProvides security features and protects against unauthorized access
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wch_preferencesRemembers your language and country preferences
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assessment_progressSaves your progress in CRS calculator and eligibility assessments
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_gaGoogle Analytics – distinguishes unique users and sessions
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_ga_XXXXGoogle Analytics 4 – measures website performance and user engagement
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wch_analyticsTracks usage of immigration tools to improve functionality
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wch_performanceMonitors page load times and website performance
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tool_usageTracks immigration tool usage patterns for optimization
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wch_marketingTracks user interests for relevant immigration content recommendations
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consultation_referralTracks referral sources for consultation bookings
📋 Complete Cookie Reference
Here’s a comprehensive table of all cookies used on WorldCitizenHub.com:
| Cookie Name | Category | Purpose | Duration | Provider |
|---|---|---|---|---|
| wch_session | Essential | Session management for immigration tools | Session | WorldCitizenHub |
| wch_security | Essential | Security and fraud prevention | 1 year | WorldCitizenHub |
| wch_preferences | Essential | User language and country preferences | 1 year | WorldCitizenHub |
| assessment_progress | Essential | Saves CRS calculator and assessment progress | 7 days | WorldCitizenHub |
| _ga | Analytics | Google Analytics user identification | 2 years | |
| _ga_XXXX | Analytics | Google Analytics 4 session tracking | 2 years | |
| wch_analytics | Analytics | Immigration tool usage analytics | 1 year | WorldCitizenHub |
| wch_performance | Performance | Website performance monitoring | 90 days | WorldCitizenHub |
| tool_usage | Performance | Immigration tool optimization data | 6 months | WorldCitizenHub |
| wch_marketing | Marketing | Content personalization and recommendations | 1 year | WorldCitizenHub |
🔧 How to Manage Your Cookie Preferences
You have full control over which cookies you accept on WorldCitizenHub.com. Here are your options:
- Look for the cookie banner at the bottom of the page
- Click “Cookie Settings” or “Manage Preferences”
- Toggle categories on/off based on your preferences
- Click “Save Preferences” to apply your choices
- Open your browser settings
- Navigate to “Privacy” or “Privacy & Security”
- Find “Cookies” or “Site Data” settings
- Choose your preferred cookie handling options
- Access your browser’s history or settings
- Find “Clear browsing data” or similar option
- Select “Cookies and other site data”
- Choose time range and click “Clear data”
- Visit Google Analytics opt-out page
- Install browser opt-out extension
- Use advertising industry opt-out tools
- Configure do-not-track browser settings
While you can disable cookies, please note that some of our immigration tools may not function properly without essential cookies. Specifically, our CRS calculator and eligibility assessments require cookies to save your progress and provide accurate results.
🌐 Browser-Specific Cookie Controls
Here are direct links to cookie management instructions for popular browsers:
🔗 Third-Party Services & Cookies
WorldCitizenHub.com uses several third-party services that may set their own cookies:
📊 Google Analytics
We use Google Analytics to understand how visitors interact with our immigration tools and content. Google Analytics uses cookies to collect anonymous information about your visit.
- Purpose: Website analytics and performance measurement
- Data Collected: Page views, session duration, user flow, demographics
- Privacy Policy: Google Privacy Policy
- Opt-Out: Google Analytics Opt-out
💬 Live Chat Services
Our live chat feature may use cookies to maintain conversation context and provide better support.
- Purpose: Customer support and communication
- Data Collected: Chat history, user preferences, session information
- Duration: Session-based or 30 days for chat history
📧 Email Marketing
If you subscribe to our immigration updates, we may use email marketing services that track email engagement.
- Purpose: Email delivery, open rates, click tracking
- Data Collected: Email opens, link clicks, engagement metrics
- Control: Unsubscribe links in all marketing emails
You have the right to opt out of third-party tracking and to request deletion of your data from these services. Contact us at support@worldcitizenhub.com if you need help exercising these rights.
🔄 Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
📢 How We Notify You
- Website Notice: Updated policy posted with clear “Last Updated” date
- Email Notification: Significant changes communicated to registered users
- Cookie Banner: New consent request if we add new cookie types
- Review Period: 30-day period to review changes before they take effect
We review this Cookie Policy annually and whenever we make significant changes to our website or data practices. The “Last Updated” date at the top of this policy reflects the most recent revision.
📞 Questions About Our Cookie Policy?
Response Time: Within 48 hours
Available: Monday – Friday, 9 AM – 6 PM EST